If you have any queries regarding our below terms and conditions, please do contact us.


You will receive an order confirmation by email once you have placed an order with us. The order will be processed using Stripe, who will debit your card once ordered.

Spelling & Grammar

When creating your letter, you will need to ensure the spelling and grammar in accordance with any names, addresses and personal information is correct. We cannot be held responsible for any mistakes from the spelling and grammar of personal information, so you will need to ensure you thoroughly check this before ordering.

Returns & Refunds

We take every care to ensure your letter(s) arrives with you in good condition. If your order does not arrive as expected, then please contact us as soon as possible to advise us of the issue. Please provide your order number and detail the issue you have experienced with your order’s arrival. We can advise you of any necessary refunds or returns at point of contact.


You’ll find the prices of our products stated on the relevant product pages on our website. The price will include postage costs unless opting for a premium postage service. We work to strict deadlines to ensure that you receive your order on time to not leave you disappointed. The delivery destinations available to you will depend on the time of year you are ordering. If there is not enough time left to meet our deadlines, your delivery option will not be available to ensure guaranteed delivery before Christmas Day.

Feedback & Complaints

We aim to meet our customer’s expectations with our Letters from Santa service. We are always happy to hear feedback from our customers with any comments about their experience using us. Please contact us to provide feedback or if you do have any complaints regarding your order. We always aim to respond within 24 hours of receiving your message.


We use cookies to enable a personal service when you visit, for tracking purposes and to enable the site to operate normally. We do not store any personal information within these cookies.


This site is owned and operated by LettersFromSanta.org.uk

By accessing and using our website and/or placing an order(s) through us, you agree to be legally bound by these terms and conditions. If you wish to not be bound by these terms and conditions, then you may not use or access our website or place any orders. The contract made by you on-line with us incorporates these terms and conditions, which will prevail over any and all terms and conditions, proposed by you.

We control and operate the website from our offices located in England, UK. Accordingly, to the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you decide to access our website from outside of England and Wales, you do so on your own initiative and you hereby agree that in the event of a dispute between LettersFromSanta.org.uk and you, the laws of England and Wales will apply at all times.

We always strive to ensure all letters are delivered on time and we dispatch all letters before the official deadlines for Christmas delivery, determined by Royal Mail.

Payment and Prices

Payment will always be taken in full at the time of placing your order with us. The prices we list are in UK pounds. We reserve the right to change any advertised price at any given time.

The contract will not be concluded until we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you a confirmation by return e-mail to the address you have given us during the ordering procedure. We are entitled to refuse any order placed by you.

Statutory Rights

Any contract will be deemed to have been concluded in the United Kingdom. Further to, any such contract will be interpreted, construed and enforced in accordance with the laws of England, and you and LettersFromSanta.org.uk irrevocably submit to the non-exclusive jurisdiction of the English Court.

As a statement, these Terms and Conditions do not affect your statutory rights.

By submitting your order to LettersFromSanta.org.uk, you acknowledge that you have read, understood and will abide by these Terms and Conditions.

Contact Details

If you have any further queries, please contact us at [email protected]